Shipping & returns
Last updated October 20, 2026
Every console ships tested and packed carefully, and every console and repair is covered by a 30-day warranty. Here is exactly how shipping, cancellations, returns and refunds work. Anything not answered here: support@gameboyretreat.com, with a reply within 24 hours.
- Free shipping to the US and Canada
- Tracking within 2 business days
- 30-day warranty on consoles and repairs
- Cancel for a full refund any time before it ships
Shipping
- Free on every order to the United States and Canada.
- Ships from Stockton, California. Your tracking number arrives by email within 2 business days of your order.
- Delivery: most US orders arrive 2–5 business days after they ship. Orders to Canada take longer because they pass through customs, and any import duties or taxes charged on delivery are paid by the recipient.
- Packing: every console is wrapped and boxed to survive the trip.
Changed your mind? Cancel before it ships
Email support@gameboyretreat.com with your order number (it starts with GBR-) before your tracking number arrives, and the order is cancelled and refunded in full. Once an order has shipped it can't be cancelled — but the warranty below still covers it.
Returns and the 30-day warranty
Every console is covered for 30 days from delivery. If it develops a fault, or it isn't as described, it gets put right:
- Repaired, replaced or refunded in full — your choice. Most consoles are one of a kind, so a like-for-like replacement depends on what is in stock.
- Return shipping is on us: you get a prepaid label by email.
To start a return, email support@gameboyretreat.com with your order number and what's wrong — a short video or a photo helps. You'll hear back within 24 hours.
Because every console is a one-off restoration, change-of-mind returns aren't accepted once an order has shipped. Cancel before it ships instead, as above.
What the warranty doesn't cover
- Accidental damage: drops, cracks, liquid
- Normal wear, such as scratches from use
- A console opened, repaired or modified by someone else after delivery
- Games and accessories that weren't part of your order
Arrived damaged, or lost in the mail?
If your package arrives damaged, email us within 48 hours of delivery with photos of the box and the console. The carrier claim is handled on our side, and you get a repair, a replacement or a full refund. If tracking stops moving for more than 7 days, or says delivered but nothing came, email us and it gets chased with the carrier and sorted out.
Refunds
Refunds go back to the card you paid with, through Stripe — the same way you paid. A refund is issued as soon as a cancellation is confirmed or your return arrives back, and you get an email confirming it. Your bank usually shows it within 5-10 business days. Shipping was free, so nothing is deducted for it.
Repairs and mod services
You post your console in and it comes back to you, return shipping included. Turnaround is typically 5–7 days from when it arrives, and all work is covered by the same 30-day warranty. Changed your mind before sending your console? Email us for a full refund.
Lessons
Lessons are one-to-one over Zoom. You'll get an email within 24 hours to book a time that suits you. Rescheduling is free with 24 hours' notice, and cancelling with at least 24 hours' notice gets a full refund.
Contact
support@gameboyretreat.com
Gameboy Retreat · Stockton, CA · replies within 24 hours